The software is manipulated since it is not regulated by the state gaming board so instead of using a single deck they go up to six decks and shuffle ten cards and that's why you notice the same pairs are always coming up and your always falling one short to the royal all the time. The normal pay tables in the industry are 9-6 and empress machines go as low as 4-3 plus they compromise the RNG (random number generator) with a mathematical sequence that is unfavorable to the player.
There slots are tighter than a canary's behind and all there video poker machines are beat up and rigged. That's the best word I can think of when I think of the empress casino.